Policy Library

Outlines requirements for identifying, reporting, managing and reviewing incidents involving NDIS participants, including NDIS Commission notification obligations.

Defines the organisation's commitment to upholding participant rights, autonomy, and the right to take reasonable risks in daily life.

Governs the use of regulated and non-regulated restrictive practices, consent requirements, NDIS Commission reporting, and behaviour support plan requirements.

Establishes zero-tolerance for abuse, neglect and exploitation. Details staff obligations to report, respond and support participants who have experienced harm.

Describes how staff must treat aged care consumers with dignity, respect cultural diversity, and uphold consumer identity and autonomy in all care interactions.

Details safe storage, administration, documentation and disposal of medications for aged care consumers. Includes delegation requirements and error reporting.

Outlines processes for receiving, acknowledging, investigating and resolving complaints from consumers and their representatives.

Sets out expected standards of conduct, professional boundaries, and ethical obligations for all staff, including social media use and conflicts of interest.

Details mandatory reporting obligations for staff, including child protection, NDIS reportable incidents, and aged care serious incidents.

Defines WHS responsibilities, hazard identification and risk management processes, incident reporting, and worker consultation obligations.

Provides safe work procedures for manual handling tasks, including moving and assisting participants, use of assistive equipment, and training requirements.

Governs the collection, use, storage and disclosure of personal and sensitive information in accordance with the Privacy Act 1988 and Australian Privacy Principles.